Trouble shooting

When things don't happen as they should.

Can't view the site

The site may have been auto blocked. Temporarily and permanently.

Check

Can you view the site on your phone or other computers?

Reason why

Too many failed attempts at logging in or the website may have detected a security issue on your IP Address.

Solution

Go to Google and type in the question "What's my IP Address?"

Copy and paste that number and send it to logan@flightdec.com and he'll be able to unblock you.

Fonts and styles not displaying correctly.
Delete hidden source code.

Hidden code that can get copied over from Word docs. It can mess with your sites fonts and headings, making it harder to keep the page layout consistent, and it slows things down too. For example:
class="MsoNormal" style="mso-margin-top-alt: auto; ..."

To avoid that, you can do one of the following:

Paste your text into a plain text editor first (like TextEdit on Mac or Notepad on PC), then copy it into the site.
Use the Clean Up Text tool in the site editor (it looks like a clipboard).
After pasting the text into the site page, highlight the text and use the Clear Formatting icon (Tx), then reformat as needed. It doesn’t catch everything, so it’s worth checking the source code to be sure.

Google search icon not displaying correctly?

Provide Flightdec with a SVG file of your icon 1024x1024px. Once added to your site, you can request Google to recrawl your URL. Learn how here.

Note: You must manage Google Analytics on your site to request indexing.

Reindexing takes 3–7 days. Once complete, your search icon should update.

Still unsure? Just send us a vector file of your logo (e.g., .svg, .ai, .indd, or .eps), and we’ll handle the rest.