skip to main content

Trouble shooting

When things don't happen as they should.

Can't find the content that's on the live page but not in the page admin?

Can't view the site?

The site may have been auto blocked. Temporarily and permanently. 

Check

Can you view the site on your phone or other computers?

Reason why

Too many failed attempts at logging in or the website may have detected a security issue on your IP Address.

Solution

Go to Google and type in the question "What's my IP Address?" 

Copy and paste that number and send it to logan@flightdec.com and he'll be able to unblock  you.

Fonts and styles not displaying correctly.

Hidden code that can get copied over from Word docs. It can mess with your sites fonts and headings, making it harder to keep the page layout consistent, and it slows things down too. For example:
class="MsoNormal" style="mso-margin-top-alt: auto; ..."

Clean your text before pasting into your sites editing area

Check source code to see if it looks clean.

Google search fav icon not displaying correctly?

Provide Flightdec with a SVG file of your icon 1024x1024px. Once added to your site, you can request Google to recrawl your URL. Learn how here.

Note: You must manage Google Analytics on your site to request indexing.

Reindexing takes 3–7 days. Once complete, your search icon should update.

Still unsure? Just send us a vector file of your logo (e.g., .svg, .ai, .indd, or .eps), and we’ll handle the rest.

A favicon isn't guaranteed to appear in Google Search results, even if all guidelines are met.

More on making your site eligible for a favicon in Google Search results here.

Why is the custom block showing the code and the content on the live page?

This happens if you change the display name or url of your Custom Block and have use Optional placement.

  • Change it back to the original name.
  • Or go through all pages that the block has pasted into the content. Copy and paste the new code in place.

Reinstate a deleted page

Contact logan.flightdec@gmail.com and let him know your site and what page you want reinstated.

Pages not printing the full width of paper.

Contact Flightdec and they will place  class of print full with in your sites template to fix this.

            <div class=' col-12 col-sm-8  print-full-width' >
                <div id="middle-panel">
                    <div id="content">[-CONTENT-]</div><!-- close content-->
                </div>   <!-- close middle panel -->
            </div>  <!-- close col-sm-8 -->

 
 
Can we help you with something?

Skip to TOP

Do NOT follow this link or you will be banned from the server!